01303 262240
Exceptional customer service can help you survive and profit in today’s
business world.
The Customer FactorWe believe great customer service leads directly to stronger businesses with bigger profits. That’s why we’re passionate about helping companies deliver exceptional service to internal and external customers. Our approach is refreshingly different. |
Our ProgrammesWe believe great customer service starts at the top and involves staff at all levels - from directors, strategy planners and managers to customer-facing staff. Our programmes enable everyone to contribute more, as individuals and as a team. |
Our Programme DirectorDorothy Thom is an award-winning business adviser, coach and mentor with a string of successes behind her and a passion for excellence. In The Customer Factor she has brought together best practises and latest training techniques from around the world. |